Auconet BICS for Services radically simplifies IT service and support, combining centralized and automated infrastructure management with a superior graphical user interface, and normalized-command sets for heterogeneous devices, to substantially improve productivity and efficiency. BICS enables IT Service groups to provide a higher-quality level of support, at a lower TCO. BICS empowers service-desk operators with 100% visibility and control, and enables them to resolve critical (and noncritical) incidents, in a dramatically reduced timeframe, and ensures SLA fulfillment.
Allow central control and efficient management of the infrastructure required to deliver IT services
Automate and speed up resolution of trouble tickets, improving productivity and customer satisfaction
Simplify and speed up the creation of new IT work processes and services
“Automation and simplicity improve our efficiency and productivity to lower TCO.”
Auconet BICS for Services is the foundation that boosts IT Services from the concept of “attempting to increase uptime” to 100% availability, all the time. From “What’s down now?” to “Really, I can’t believe something isn’t working?” BICS dramatically improves IT Service performance, starting with 100% visibility to map your entire network in real time.
BICS lets you eliminate unpredicted downtime for full availability. BICS automation is easy to set up, and easy to administer, with full control of all assets from one screen, requiring far fewer IT hands on deck. BICS uses common commands to manage all devices in the same way, to lower TCO and simplify operator tasks. It improves Service Desk efficiency as well, with three steps from alert to resolution of most issues.
BICS makes it significantly faster and easier to offer new services to support business growth.
Centralized control, normalized commands, and automation of day-to-day tasks across all device makes and models, are effective in reducing both cost of ownership and administrative work burden. 100% visibility of all hardware units potentially connected to delivery of an IT service make it simple and fast to anticipate issues.
Minimize service-desk workload via automation. Identify issues and root causes with detailed visibility of all hardware units potentially involved. Auconet BICS can automatically issue an alert when a printer in room 3501 is low on toner, notifying and sending the appropriate person to room 3501 to replace the cartridge.
Maintain the health of systems that are fundamental to running your business – your email, service desk, MDM, and other key processes your company depends on. For both essential current services and new services, quick-view dashboards show the administrator the real-time status and detailed history of hardware and assets required to deliver each service.
Cut operator skill requirements, yet resolve issues more rapidly, based on complete and detailed information on underlying IT infrastructure. BICS combines information out of different sources (BICS internal data and third-party systems) to enable more informed, faster, and more streamlined incident resolution. BICS provides manual or automated self-healing procedures to directly and quickly resolve incidents, reducing downtime and improving productivity.